QuickPickupsService policy
How your transfer works
Everything clear and upfront: how long we wait, what happens if your flight is delayed, how to change your time and how to cancel. No surprises, no small print.
Key rules (read before booking)
- ›Changes and cancellations: Free with 24 h or more notice. Last-minute: cannot be changed, cancelled or refunded.
- ›Minimum notice for any change: 3 hours on normal days · 8 hours on weekends, public holidays and eves.
- ›Flight cancellation or delay: This is the airline’s responsibility, not QuickPickups’. We track your flight and reschedule subject to availability.
- ›Extras (extra waiting, additional luggage, stops or last-minute changes): Carry an additional cost paid directly to the driver before boarding the vehicle.
- ›Free waiting times: Airport 60 min · Cruise port or Sants 30 min · Hotels and other addresses 15 min.
Free waiting times
How it works, step by step
You book online and receive confirmation with the fixed price of the booked service. On the day, your driver waits at the meeting point with a sign showing your name (meet & greet). The fare for the booked transfer is already paid online. Only extra services or last-minute changes (see below) are agreed and settled directly with the driver.
Free waiting times
Your driver waits at no extra cost: 60 minutes at the airport, 30 minutes at the cruise port or Sants station, and 15 minutes at hotels and any other address. Waiting starts from the agreed pickup time (or from when the driver reaches the meeting point, whichever is later). Beyond the free time, extra waiting is chargeable (see "Extra costs").
Time and booking changes
Any change (time, address, passengers, luggage) must be requested by email or WhatsApp with your booking number and at least 3 hours before pickup — 8 hours on weekends, public holidays and their eves, when fewer drivers are available. With 24 hours or more notice the change is free. Between that and the minimum, the change may carry an extra cost subject to availability. Below the minimum we can no longer guarantee the change: the vehicle is assigned and en route.
Cancellations
Free cancellation with 24 hours or more notice (full refund). Between 24 hours and the minimum cancellation window (3 hours on normal days; 8 hours on weekends, public holidays and eves) a cancellation may be subject to a charge, because the driver is reserved exclusively for you. Below that minimum the booking is last-minute and cannot be cancelled or refunded: the driver is already assigned to your service.
Flight cancellation or delay
We track your flight in real time: if it is delayed or early, we adjust the pickup and wait at no cost (up to 60 minutes at the airport from the actual landing time). Important: a flight cancellation or delay is the airline’s responsibility, not QuickPickups’. If your airline cancels your flight, let us know as soon as possible and we’ll reschedule your transfer subject to availability.
Extra costs and add-on services
Any extra service or last-minute change carries an additional cost that is agreed and settled directly with the driver before the journey begins (before boarding the vehicle). This includes, among others: extra waiting time beyond the free allowance, luggage above what was booked, additional stops, or last-minute changes. To avoid surprises, always tell us your real number of passengers and bags when booking.
If you cannot find your driver
Don’t leave without telling us: call or message us right away and we’ll connect you with your driver or send another vehicle as soon as possible. If for any reason we cannot provide the service, we refund you.
No-show
If, after the free waiting time, you don’t appear at the meeting point and haven’t contacted us, the booking is marked as a no-show and is non-refundable. So if anything unexpected happens, contact us immediately — there’s almost always a solution.
Questions or a change?
Message us by email or WhatsApp and we’ll sort it. 24/7 support on service days.
[email protected]