Service policy
How your transfer works
Everything clear and upfront: how long we wait, what happens if your flight is delayed, how to change your time and how to cancel. No surprises, no small print.
Free waiting times
How it works, step by step
You book online and receive confirmation with the fixed price. On the day, your driver waits at the meeting point with a sign showing your name (meet & greet). Payment is already made online — nothing is paid in cash to the driver.
Free waiting times
Your driver waits at no extra cost: 60 minutes at the airport, 30 minutes at the cruise port or Sants station, and 15 minutes at hotels and any other address. Waiting starts from the agreed pickup time (or from when the driver reaches the meeting point, whichever is later).
Flight tracking, delays and flight cancellations
We track your flight in real time. If it is delayed, we adjust the pickup and wait at no cost (up to 60 minutes at the airport from the actual landing time). If there is a major change or your flight is cancelled, we notify you by email — message us and we’ll reschedule or sort your transfer.
Time changes
If you need to move the pickup earlier or later, message us by email or WhatsApp with your booking number and we’ll adjust it. The sooner you let us know, the better we can arrange it.
If you cannot find your driver
Don’t leave without telling us: call or message us right away and we’ll connect you with your driver or send another vehicle as soon as possible. If for any reason we cannot provide the service, we refund you.
No-show
If, after the free waiting time, you don’t appear at the meeting point and haven’t contacted us, the booking is marked as a no-show. So if anything unexpected happens, reach out — there’s almost always a solution.
Cancellations
Free cancellation up to 24 hours before the service. Within the final 24 hours the booking cannot be cancelled online: contact us and we’ll review it case by case. Any change is handled by email or WhatsApp.
Questions or a change?
Message us by email or WhatsApp and we’ll sort it. 24/7 support on service days.
[email protected]